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PRIVACY POLICY

Privacy disclaimer

Oleificio R. M. Spa is constantly committed to protecting the online privacy of users who use the application and the site.
This document (“Information”) has been prepared in order to allow you to understand how your Personal Data will be processed in the context of the use of the application and to provide you with all the information necessary for you to express explicit and informed consent. to the treatments carried out.
In general, the processing of any information or Personal Data that you will provide to the Data Controllers through the application, or that will be collected in any other way through the site, will take place according to the internationally recognized principles of lawfulness, correctness, transparency, limitation of purpose and storage, data minimization, accuracy, integrity and confidentiality and will be aimed at providing the services offered on the site itself, the sale of the Products and the activation of an information service with newsletter service.

1. Owners of the treatment

Oleificio R. M. Spa as identified at the beginning of the Information, are the Data Controllers in relation to all Personal Data that are processed through this application.

2. The personal data being processed

Following the navigation of the Site, we inform you that the Data Controllers will process your Personal Data, which may be constituted – also depending on your decisions on how to use the Services – by an identifier such as the name and surname, an identification number, a online identification or one or more characteristic elements of your physical, physiological, cultural or social identity suitable to make you identified or identifiable (hereinafter only “Personal Data”).
Among the Personal Data collected by this Application, either independently or through third parties, there are also: Cookies, Usage data, Email, Password. Other Personal Data collected may be indicated in other sections of this privacy policy or by means of information texts displayed together with the collection of the Data. Personal Data may be entered voluntarily by the User, or collected automatically during the use of this Application. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless otherwise specified, has the purpose of identifying the User and recording their preferences for purposes. strictly related to the provision of the service requested by the User.
Failure by the User to provide certain Personal Data may prevent this Application from providing its services. The User assumes responsibility for the Personal Data of third parties published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

The Personal Data processed through the platform are the following:

a. Name, contact details and other personal data

In various sections of the Site, in particular that relating to the creation of a personal account and to that for subscribing to the news letter, you will be asked to enter information such as Email, Password, name, surname, date of birth, gender.

b. Special categories of personal data

Some sections of the Site Platform include free fields in which you can provide the Owners with some information, which may contain Personal Data.
Since these fields are free, you may use them to communicate (voluntarily or not) some sensitive categories of Personal Data, such as data suitable for revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data intended to uniquely identify a natural person, data relating to the health or sexual life or sexual orientation of the person.
The Data Controllers invite you not to send such Personal Data unless strictly necessary.
Indeed, these special categories of Personal Data can be processed only with your explicit consent (manifested by the flag present in the specific format) and in compliance with the pro tempore legislation in force.
The Data Controllers therefore underline the importance of giving your explicit consent to the processing of special categories of Personal Data, should you decide to share such information.

c. Data provided voluntarily by the interested party

As already mentioned above, in some parts of the Site you are allowed to insert text messages or information, visible to the Owners, which may contain Personal Data of other people.
With respect to these hypotheses, you place yourself as an independent data controller, assuming all the obligations and responsibilities of the law. In this sense, you grant the widest indemnity on this point with respect to any dispute, claim, request for compensation for damage from treatment, etc. that should reach the Owners from third parties whose Personal Data have been processed through your use of the Site’s functions in violation of the applicable personal data protection rules.
In any case, if you provide or otherwise process Personal Data of third parties in the use of the Site, you guarantee from now – assuming all related responsibility – that this particular hypothesis of treatment is based on the consent of that third party concerned or on another suitable legal basis that legitimizes the processing of the information in question.

d. Navigation data

The computer systems and software procedures used to operate the platform acquire, during their normal operation, some Personal Data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the Site, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment.
These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning, to identify anomalies and / or abuses, and are deleted immediately after processing.
The data could be used to ascertain responsibility in case of hypothetical computer crimes against the platform or third parties.

e. Payment management and data

The payment management services allow this Application to process payments by credit card, bank transfer or other tools. The data used for the payment are acquired directly by the requested payment service provider.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.
The payment services are Stripe and PayPal which collect data as specified in their privacy policy.

f. Address management and sending of email messages

These services allow you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services may also allow the collection of data relating to the date and time the messages are displayed by the User, as well as to the User’s interaction with them, such as information on clicks on links inserted in messages.

g. Interaction with social networks and external platforms

These services allow interaction with social networks or other external platforms directly from the pages of the Application. The interactions and information acquired by this Application are in any case subject to the User’s privacy settings relating to each social network. In the event that an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed..

h. The buttons
Tweet button and Twitter social widgets (Twitter)

The Tweet button and Twitter social widgets are services for interacting with the Twitter social network, provided by Twitter Inc. and the data processed are Cookies and Usage Data. Place of processing: USA – Privacy Policy.

Like button and Facebook social widgets (Facebook, Inc.)
The “Like” button and Facebook social widgets are services for interacting with the Facebook social network, provided by Facebook, Inc. The personal data collected are cookies and usage data.
Place of processing: USA – Privacy Policy.
+1 button and Google+ social widgets (Google)

The +1 button and Google+ social widgets are interaction services with the Google+ social network, provided by Google Inc.
Personal data collected are Cookies and Usage Data.
Place of processing: USA – Privacy Policy

i. Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the advertisements of its own advertising network.
Personal data collected are Cookies and Usage Data.
Place of processing: USA – Privacy Policy – Opt Out.

l. Google AdWords Conversion Tracking (Google)

Google AdWords conversion tracking is a statistics service provided by Google, Inc. that connects data from the Google AdWords ad network with actions performed within this Application.
Personal data collected are Cookies and Usage Data.
Place of processing: USA – Privacy Policy.

m. Viewing content from external platforms

These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them. In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.

n. Widget Video Youtube (Google)

Youtube is a video content viewing service managed by Google Inc. that allows this application to integrate such content within its pages. Personal data collected: Cookies and Usage data.
Place of processing: USA – Privacy Policy.

o. Vimeo, LLC

Viewing content from external platforms. Vimeo is a video content viewing service managed by Vimeo, LLC that allows this Application to integrate such content within its pages.
Personal data collected: Cookies and Usage data.
Place of processing: USA – Privacy Policy – Cookie Policy.

3. The purposes of the processing

The Data Controllers will use your Personal Data, collected through the Platform, for the following purposes:

purchase and delivery of products and services: we use your personal data to receive and manage orders, provide products and services; to verify your identity and help you, in case you lose or forget the login / password details of your personal account on the platform; buy a fidelity card; send you the newsletters you have requested as a Service by subscribing; allow you to save your favorite items and provide you with any services you request;
marketing and remarketing: we use your personal data to show you advertising defined according to interests in relation to features, products and services that may interest you, to be able to send you e-mail promotions, SMS, push notifications, by phone, via banners, instant messaging , through the Holders’ official social media pages, relating to products and / or services also referable to third parties;
soft spam: the processing for this purpose is based on the Owners’ interest in sending you marketing communications via email regarding products and services similar to those you have already purchased through the Site. You can stop receiving these communications, without any consequence for you. (besides the fact that you will no longer receive further communications of this kind from the Owners).
compliance: to comply with legal obligations that require Data Controllers to collect and / or further process certain types of Personal Data;
abuse / fraud: to prevent or identify any abuse in the use of the platform, or any fraudulent activity and therefore allow the Owners to protect themselves in court.

4. Legal basis and mandatory or optional nature of the processing

The legal bases used by the Data Controllers to process your Data, according to the purposes indicated in the previous Paragraph 3, are the following:

purchase, delivery and supply of services and products: processing for this purpose is necessary in order to be able to provide you with the Services and products and, therefore, to execute the contract stipulated with you. It is not mandatory to provide the Owners with your Personal Data for this purpose, but otherwise it will not be possible to provide you with any Service. The same applies to the newsletter service that arises from your specific request by entering an e-mail address and which you can revoke at any time by following the instructions in Paragraph 7 of this Notice.
marketing and remarketing: processing for this purpose is based on your consent. It is not mandatory to give your consent to the Owners for this purpose and you are free to revoke it at any time without any consequence (except for the fact that you will no longer receive marketing communications from the Owners). You can revoke your consent previously given by following the instructions in Paragraph 7 of this Notice.
soft spam: the processing for this purpose is based on the Owners’ interest in sending you marketing communications via email regarding products and services similar to those you have already purchased through the Site. You can stop receiving these communications, without any consequence for you. (besides the fact that you will no longer receive further communications of this kind from the Owners).
Compliance: processing for this purpose is necessary for the Controllers in order to fulfill any legal obligations. When you provide Personal Data to the Owners, they must be treated according to the applicable legislation, which could involve their conservation and communication to the Authorities for accounting, tax or other obligations.
abuse / fraud: the information collected for this purpose will be used exclusively to prevent and / or identify any fraudulent activity or abuse in the use of the Site and therefore allows the Owners to protect themselves in court.

5. Recipients of personal data

Your Personal Data may be shared with the subjects indicated below (the “Recipients”):

subjects who typically act as managers (internal and external) of the processing, that is: i) persons, companies or professional firms that provide assistance and advice to the Controllers in accounting, administrative, legal, tax, financial matters;
owners of the websites within the platform;
subjects with whom it is necessary to interact for the provision of the Services;
subjects delegated to carry out technical maintenance activities (including maintenance of network equipment and electronic communication networks);
persons authorized by the Owners to process Personal Data necessary to carry out activities strictly related to the provision of the Services, who are committed to confidentiality or have an adequate legal obligation of confidentiality (e.g. employees of the Owners);
subjects, bodies or authorities to whom it is mandatory to communicate your Personal Data for Compliance, Abuse or Fraud purposes, or by order of the authorities.

6. Retention of Personal Data

The Personal Data processed for the purpose of purchasing, delivering and supplying services and products will be kept by the Data Controllers for the time strictly necessary for the aforementioned purpose (eg for sending the purchased product).
In any case, since such Personal Data are processed to provide you with the Services, the Owners may keep them for a longer period, in particular as may be necessary in order to protect the interests of the Owners from possible complaints relating to the Services.
The Personal Data processed for Marketing and remarketing purposes will be kept by the Owners until you withdraw your consent.
In any case, we will remind you of the consents you have given us every 24 months. Once the consent has been revoked, the Data Controllers will no longer use your Personal Data for these purposes, but may still keep them, in particular as may be necessary in order to protect the interests of the Data Controllers from possible complaints based on such treatments.
The personal data processed for the purpose of Soft Spam will be kept by the Data Controllers until you object to such processing through the link at the bottom of each of the Soft Spam e-mails.
The Personal Data processed for the purposes of Compliance will be kept by the Data Controllers for the period provided for by specific legal obligations or by the applicable legislation.
The Personal Data processed in order to prevent Abuse / Fraud will be kept by the Owners for the time strictly necessary for the aforementioned purpose and therefore until the moment in which the Owners will be required to keep them to protect themselves in court to communicate said data to the competent Authorities.

7. Rights of the interested party

You have the right to ask the Owners, at any time:

access to your Personal Data, (or a copy of such Personal Data), as well as further information on the treatments in progress on them
the correction or updating of your Personal Data processed by the Data Controllers, where they are incomplete or out of date;
the deletion of your Personal Data from the Owners’ databases;
the limitation of the processing of your Personal Data by the Controllers;
to obtain the Personal Data concerning you in a structured, commonly used and machine-readable format;

As well as you can:

oppose the processing of your Personal Data by the Holders (eg Soft Spam);
withdraw your consent for Marketing and Remarketing purposes.
We point out that most of the Personal Data you have provided to the Owners can be modified at any time, by accessing, where possible, your personal account created on the Site.

Upon requesting the Services, you may have selected which communication channels through which you want to be contacted for marketing purposes (i.e., telephone, text message, email, mail, push notifications, social media).
You can withdraw your consent for Marketing relating to each of these communication channels through your personal account on the Site, by deselecting the relevant options.
You can also revoke the marketing consent sent by e-mail and stop receiving Soft Spam using the appropriate link at the bottom of each e-mail received. The same method can be used to stop receiving the newsletter, if you have requested it as a Service.
In addition to the above, you can also exercise your rights by writing to the Owners at the following address: privacy@oleificiorm.com
In any case, you always have the right to lodge a complaint with the competent Supervisory Authority (Guarantor for the Protection of Personal Data) if you believe that the processing of your Personal Data is contrary to the legislation in force.

8. Changes

This privacy policy is effective from 25/05/2018. The Owners reserve the right to modify or simply update its content, in part or completely, also due to changes in the applicable legislation. The Owners will inform you of these changes as soon as they are introduced and they will be binding as soon as they are published on the Site. The Owners therefore invite you to regularly visit this section to become aware of the most recent and updated version of the privacy policy in order to always be updated. on the data collected and on the use made of it by the Owners.

GENERAL REGULATION

LEGAL TERMS AND CONDITIONS

This notice contains the legal terms and conditions governing this site. By accessing the site, users undertake to accept and agree to comply with all the conditions contained in this declaration. Oleificio RM Spa reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the website. Access to the site and related services is intended for personal use only. This site is owned by Oleificio RM Spa at any time Oleificio RM Spa can modify the contents of the site itself, including the commercial conditions therein, without having to give any communication. Oleificio RM Spa declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or its malfunction, the colors of the products displayed on the site may be slightly different from the original ones.

CHARACTERISTICS OF THE SERVICE

DESCRIPTION OF THE SALE OF THE PRODUCTS DESCRIPTION The service for the sale of Products activated on the Site includes registration, access to selections, choice of Products, online transmission of the purchase order and any online acceptance of the purchase order.

REGISTRATION:

The purchase and / or registration imply acceptance of the aforementioned General Conditions governing the supply contract for the Products, as well as consent to the processing of personal data. In case of registration, the Customer is required to keep the password with the utmost diligence, undertaking not to allow the use of the service by third parties not expressly authorized by him, for whose behavior on the network he assumes all responsibility. In case of loss, theft or loss of the password, the Customer will have the right to activate the procedure for issuing a new password on the Site. In the event that the customer wishes to cancel his account, he must send this request to the address and -mail of the Customer Service.

PURCHASE ORDER:

Each purchase order received by Oleificio RM Spa must clearly contain information about the Product code, its description, quantity, address and the name of the recipient. The ordering procedure on the Site provides for the possibility of identifying and correcting data entry errors before submitting the purchase order. The purchase order sent by the Customer constitutes a binding contractual proposal for the Customer. To confirm receipt of the order, Oleificio RM Spa will send the Customer a summary e-mail to the e-mail address indicated in the registration. The existing e-mail is for information purposes only and does not constitute acceptance by Oleificio RM Spa of the order itself.

ACCEPTANCE OF THE PURCHASE ORDER AND CONCLUSION OF THE SALES CONTRACT:

Oleificio RM Spa reserves the unquestionable right to accept or not the purchase order sent by the Customer. Oleificio RM Spa, without prejudice to the provisions of the following paragraph, undertakes to process the Customer’s order or to warn him of any problems, without delay and in any case no later than 7 days from the day following that on which the Customer sent the order. It is understood that the execution of the order is subject to the actual availability of the Products. In case of lack of availability of the Product and / or in case of non-acceptance of the order, Oleificio RM Spa will promptly inform the Customer and reimburse the same if the payment has already been made. In this case, the Customer will not be entitled to any other indemnity or compensation. Orders sent by persons who have not reached the age of majority will not be accepted

ARCHIVING METHOD OF THE SALES CONTRACT:

The sales contract will be filed on the Site and the Customer can access it at any time by following the viewing procedure on the Site.
CHARACTERISTICS OF THE PRODUCTS

The Products are shown in the on-line Catalog in such a way as to correspond, as much as possible, to the exact characteristics they possess. The images published having the value of generic informative material may not exactly correspond to reality. The Products shown in the on-line Catalog can be purchased while stocks last, it being understood that Oleificio RM Spa reserves the right not to make certain Products available at any time and / or to modify their characteristics. Oleificio RM Spa also reserves the right to update the on-line Catalog at any time, by modifying the range or number of products.

PRICES AND CURRENCY

The price of the Products is that resulting from the Price List published on the Site and in effect at the time the order is sent by the Customer. The prices of the Products published on the Site are inclusive of standard packaging and / or packaging and VAT (with the exception of non-EEC countries), the rate of which is determined in relation to the type of Product. Prices do not include transport and delivery costs. All the aforementioned costs (delivery and packaging / special packaging), not included in the prices of the Products published on the Site, will be separately indicated in the order summary and confirmed in the order acceptance e-mail that will be sent to the customer by part of Oleificio RM Spa moreover, for deliveries to be made in EU states other than Italy and in other states, to Campione d’Italia, Livigno, the Channel Islands and the Canary Islands, the prices of the Products published on the website are always intended not inclusive of:

  • any taxes and / or sales taxes.
  • any taxes and / or customs duties.
  • any other tax and / or charge applicable to the delivery of the ordered Products.

The Customer will be required to pay all taxes and customs duties applicable in the country of delivery of the Products ordered. Any and all charges or costs relating to customs clearance of the Products delivered will remain the exclusive responsibility of the recipient of the delivery. Orders are invoiced in the currency of our sales price list of the country to which we wish to ship. The amount that will be charged to your credit card or your Paypal account may vary as it is based on floating exchange rates and bank charges. Customers are encouraged to contact their bank to request detailed information on exchange rates and bank charges relating to their transaction.

PAYMENT METHOD

PAYMENT BY CREDIT CARD

Il pagamento tramite carta di credito dei circuiti Visa, Mastercard, American Express e Maestro dovrà essere effettuato on-line, al momento della trasmissione dell’ordine di acquisto. Al Cliente sarà richiesto di fornire gli estremi della propria carta di credito nell’ordine di acquisto e la richiesta di addebito dell’importo corrispondente verrà inoltrata solo quando l’ordine sarà completato. I dati della carta di credito del Cliente inviati nel corso della trasmissione dell’ordine di acquisto non sono accessibili né a Oleificio RM Spa, né a terzi e vengono ricevuti, in maniera protetta contro l’accesso non autorizzato, sui server sicuri di Paypal e Stripe che si occupano, per conto di Oleificio RM Spa , dei pagamenti con carta di credito. Quando Oleificio RM Spa . riceverà la conferma dell’avvenuto pagamento, procederà alla preparazione ed evasione dell’ordine di acquisto. La invitiamo a visitare www.paypal.com per maggiori informazioni su Paypal e stripe.com per maggiori informazioni su Stripe.

CREDIT CARD SECURITY:

Since all transactions are processed by Paypal and Stripe, customers are guaranteed maximum security on the purchase. The Customer Service operators are in no way authorized to request or accept credit card numbers and / or details of validity of the same. Oleificio RM Spa reserves the right to request additional documentation or information following the order, should the security systems of the payment platforms require it.

PAYMENT VIA VERIFIED PAYPAL ACCOUNT

By choosing the Paypal payment method, the customer can pay directly through his verified Paypal account. Paypal payments from verified accounts are accepted and reserves the right to ship the goods to the address indicated on the account verified by Paypal. Payments sent from unverified Paypal accounts can be canceled.

RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the Contract which can be exercised within 14 days of receipt of the purchased goods. The Customer must return, at his own risk and risk, to the address OLEIFICIO R.M. S.p.A. Via delle Piagge, 1535 55100 S.Alessio – Lucca – Italy, the Products purchased, intact and complete (including any original packaging of the item), no later than 14 days from receipt of the Products purchased. For the sole purpose of the expiry of the aforementioned term of 14 days, the Products are considered returned when they were delivered to the shipper. The withdrawal can be exercised for the entire purchased Product and cannot therefore be operated in relation to only a part of the ordered goods.

CONDITIONS:

 

  • The products must not have been used and must not show any signs of use.
  • Each garment must be returned including all original labels, packaging and accessories received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way.
  • In the event that the customer receives defective goods, or that errors occur in shipments by Oleificio R.M. S.p.A. it is required to follow the same instructions above (return). S.p.A reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.
  • All returned products are inspected and must comply with all parameters listed in the return procedure.
  • Withdrawal is not allowed for customized products.
  • The return must be delivered to the courier already packaged in order to allow it to be transported without damaging the items inside.

Upon verification of the integrity of the product (as per the General Contract Conditions), the cost of the item / s will be reimbursed while the shipping costs paid at the time of purchase will be retained by Oleificio R.M. S.p.A. In all cases where the withdrawal is not legitimately and validly exercised by the Customer, Oleificio R.M. S.p.A will return the Product to the Customer, at the latter’s risk and expense; the Customer must also take care of the organization for the return of the goods. In the event that the returned Products are damaged during transport for return to Oleificio R.M. SpA the Customer will be informed of the damages detected within the second working day from receipt of the Products, in order to allow the Customer to inform the shipper in turn and assert his reasons against the latter and, at the same time, will return the Customer the Products damaged in the course of transport, at the risk and expense of the Customer himself.In the event that the withdrawal is exercised in accordance with the provisions of the current legislation Oleificio RM S.p.A will refund the sums paid by the Customer. The reimbursement of accepted returns will be free of charge, in the shortest possible time and in any case within fourteen days from the date on which Oleificio R.M. S.p.A has received confirmation from its warehouse of the arrival and acceptance of the return. Oleificio R.M. S.p.A will not notify the courier that the return has been delivered to its warehouses, the customer can personally inquire about the delivery through the forwarder to whom the return shipment has been entrusted. The customer will receive an automatic email from our bank confirming the refund by Oleificio R.M. S.p.A within the foreseen 14 days. Oleificio R.M. S.p.A is not responsible for the timing of crediting of the refunded amount which are fully regulated by the companies issuing the credit cards used.

COPYRIGHT

The Site and all its content is the property of Oleificio R.M. S.p.A. This includes documentation, images, fonts, designs, music, software, codes and format scripts. The material contained in the website is protected by copyright. Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without the express written consent provided by Oleificio R.M. S.p.A prohibits the use of the content or trademarks present on the site for any other purpose and purpose other than those mentioned above. The images contained on the site are the property of Oleificio R.M. S.p.A. Any use of such images, not authorized by a written consent from Oleificio R.M. S.p.A, will be prosecuted according to the law.

The first oil mill in Tuscany to have obtained ISO 9002 certification in 1997, the methodology adopted by Rocchi in terms of safety and hygiene has allowed the company to achieve the most prestigious international certifications over the years. The Company is also certified with the highest score for the BRC and IFS international standards, which guarantee the health and hygiene safety of all products.

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Oleificio R.M. SpA

Via delle Piagge 1535
55100 Lucca
Phone +39 0583 342611
Fax +39 053 331964

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